WARNING – This is a longer post, but I hope it lets you know; as a professional, we are not alone in our frustrations with clients!
As a devoted dog trainer, my world revolves around more than teaching tricks or obedience—I’m the bridge between both ends of the leash. My journey in this canine coaching realm has been an intricate dance of understanding responsibility, painted vividly through the idioms of “Put some skin in the game” and “No skin off my nose.”
Understanding the Idioms:
Allow me to take you behind the scenes of my training ventures, where these idioms often take centre stage. It’s been a quest, akin to deciphering the subtle cues from a furry friend—learning when to tighten the leash, investing myself wholeheartedly, and when to loosen it, adopting a more detached stance.
In one notable client interaction, I encountered a well-meaning pet owner, fervently seeking change yet hesitant to heed advice. This owner didn’t just refrain from following suggestions—they ventured into a whirlwind of random, unstructured training methods and using training tools completely incorrectly. While I encourage experimentation, two vital lessons surfaced:
- the haphazard approach elongated the training process, leading to increased costs, and
- the importance of consistency emerged—sticking with a technique for two consecutive weeks allowed for a fair assessment.
In this particular instance, the previously mentioned client opted to forgo recommended training methods and delved into a maze of random approaches. Sadly, this path didn’t lead to progress but rather to frustration and disappointment. The aftermath? A dissatisfied client is resolute in their decision to withhold recommendations to their acquaintances and not take responsibility for their own choices.
Response and Reflection:
Ironically, this outcome served as an unexpected eye-opener—a blessing in disguise. It highlighted a fundamental principle in my approach to dog training and client relationships. I realized that not every client is an ideal match, and that’s perfectly acceptable. What matters most is safeguarding the safety and well-being of the dogs under my care and supervision.
While the decision may have stemmed from dissatisfaction, it also signalled a misalignment in values. For me, collaborating with clients who prioritize their dog’s safety and growth through informed training methods takes precedence over seeking mere recommendations. It reinforced my dedication to upholding responsible and ethical practices in the training journey.
This realization reshaped my perspective. I developed a deeper appreciation for working with clients who not only value the training process but also prioritize the safety and well-being of their canine companions. It’s a mutual commitment—a shared responsibility in nurturing a positive and healthy environment for our dogs.
Origin and Significance:
While I comprehend the inclination to seek advice from strangers when it comes to training one’s dog, there’s an underlying truth that often goes unnoticed. Many believe that these well-meaning strangers have the dog’s best interest at heart. However, the reality is that unless they’ve witnessed the nuances of a situation in real time, they might lack the essential context to offer accurate guidance.
Even as a professional dog trainer, I approach this with caution. I acknowledge the limitations of dispensing advice without witnessing the dog’s behaviour firsthand—observing their actions, reactions, and interactions within their specific time, place, and circumstances. It’s these nuances that play a critical role in understanding a dog’s behaviour comprehensively.
Similar to how a doctor might hesitate to prescribe treatment without a thorough examination, I exercise prudence in offering advice. Real-time observation enables me to comprehend the subtleties and intricacies of a dog’s behaviour. It’s about understanding the unique context—whether it’s the dog’s environment, emotional state, or the triggers that impact their behaviour.
Advising based solely on a brief description or a snapshot of the situation can be like attempting to solve a puzzle with only a few scattered pieces. It’s the complete picture—the entire puzzle—that enables me to offer tailored and effective guidance, ensuring the best possible outcome for both the dog and the owner. So think before you just grab any advice from someone with no skin in the game!
Application and Examples:
This situation is not a relic of the past—it persists today. I continue to encounter clients who, despite my recommendations, veer off to experiment with alternative training methods. It’s a cycle I’ve observed, where some initially resist, only to later confess, “I’ve learned my lesson. I should have listened.”
As a coach, this recurring pattern has taught me a valuable lesson—one that extends beyond dog training. I’ve come to realize that learning is a personal journey, and my role is to guide rather than enforce. I can’t compel someone to absorb knowledge if they’re not receptive. The onus to learn lies solely with the individual.
However, this realization has also prompted a shift in my approach. I’ve chosen to be selective about the clients I work with. I prioritize collaborating with those who demonstrate a willingness to learn and invest effort in the training process. I’ve learned to value progress over mere financial transactions.
It’s disheartening to be in a situation where I’m being compensated while witnessing minimal advancement due to a reluctance to heed advice. I find it challenging to navigate scenarios where clients dispute recommended strategies yet express dissatisfaction over a lack of progress. It’s a paradox—how much value do you place on the money you earn versus the progress you achieve?
Personal Reflection or Anecdotes:
In my role as a dog trainer, I am not only a coach but also a guide in a shared journey toward better understanding and harmony between owners and their dogs. Yet, it’s vital to acknowledge that I am also human. While I strive to infuse my coaching with boundless energy, empathy, and patience, I’m equally aware of my limits.
Being human allows me the wisdom to discern when a journey with a particular client must conclude. This doesn’t merely pertain to the dog’s progress but encompasses collaborative efforts and mutual respect in the training process. I’ve learned to recognize the point where the alignment between the client’s dedication and my guidance falters.
My reservoir of patience and empathy is extensive but still finite, allowing me to traverse a significant distance in a client’s training journey. However, there are instances where despite my efforts and understanding, the paths diverge. In these moments, I prioritize what’s best for both the client and myself. Ending a coaching journey isn’t a failure but rather a recognition of different paths in our learning experiences.
Empathy guides me to cherish the moments shared, to respect the diversity in learning approaches, and to acknowledge that while I offer guidance, the journey’s pace and direction are ultimately in the hands of the client. I view this transition as an opportunity to redirect focus, ensuring that both parties find alignment with trainers whose approach resonates more harmoniously.
Infinite patience doesn’t translate into an endless commitment—it translates into knowing when a journey has fulfilled its purpose for both parties involved. This understanding allows me to embark on new coaching endeavours, nurturing new connections and growth opportunities.
Relevance and Takeaways:
Creating a safe and welcoming environment for my clients is an intrinsic part of my coaching ethos. I foster an atmosphere where individuals feel comfortable sharing their experiences, concerns, and triumphs regarding their dog training journey. However, amidst this safe space, there exists an essential principle that guides my approach—authenticity.
While I strive to cultivate a nurturing environment, it’s imperative to underline that my coaching style is rooted in authenticity and transparency. I operate on the premise of empowerment rather than enabling. This means that while I offer support, guidance, and encouragement, I’m not one to shy away from offering constructive criticism when necessary.
Empowerment, in my perspective, involves an honest assessment of the situation. I am dedicated to guiding clients towards their goals, not by sugar-coating or merely endorsing their actions, but by providing sincere insights, actionable advice, and constructive feedback. This approach, albeit straightforward, is rooted in a genuine desire to facilitate growth and progress.
It’s about striking a balance—a blend of nurturing support and candid guidance. This balance ensures that while my clients feel encouraged and supported, they also receive the necessary push and constructive criticism essential for their—and their dogs’—development.
My aim is not just to navigate the training process but to empower clients with the tools, knowledge, and confidence needed to continue their journey even after our coaching relationship concludes. It’s about fostering independence and resilience, equipping both the owner and their canine companion for a lifetime of successful and fulfilling interactions.
In summary, my coaching philosophy revolves around creating a nurturing yet candid environment—one that doesn’t simply coddle but actively empowers. It’s a journey where constructive criticism intertwines with unwavering support, ultimately leading to holistic growth and empowerment.